POLICIES

We love all of our clients at Gwen, and we want to make sure everyone feels at home in our friendly Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch.

LATE CANCELLATIONS

Stuff happens, and sometimes you need to cancel your appointment with us. We get it. If you need to cancel more than 24 hours before your appointment, just give us a call or shoot us a message letting us know. If you don’t let us know or have to cancel less than 24 hours before your appointment, we take 50% of the appointment as a fee. Talk to us to find out more.

This does not apply to sickness or emergencies.

LATE ARRIVALS

We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let us know. If you are more than 15 minutes late, unfortunately we will not be able to complete the service you booked,and will need to reschedule.

DEPOSITS

For large colour jobs Gwen may take a $50 non refundable deposit. This deposit will be taken off the final bill. This deposit is non refundable.

WE ARE AN ADULT ONLY SALON

We love kids, just not in the salon. We want every woman to have a relaxing experience which is why we cannot cater for children under 16.

GUEST COMFORT

For the comfort for all guests we kindly ask that you please put your cell phone on silent mode or turn it off.

CONTACTING US

Because of the hours we work, the phone is checked Wednesday to Saturday. If you call and can't reach us, please leave us a voicemail or alternatively send us an email or text and we will reply during our open hours.